RV Delivery & Customer Support Specialist

RV Delivery & Customer Support Specialist

Mountain Luxe RV | Luxury Class B Motorhomes

New Castle Rock Showroom — Near Castle Rock Outlets
Schedule: Tuesday–Saturday | 9am–5pm (Full-Time)
Anticipated Start Date: April 6

Hands-on RV specialist wanted for boutique luxury motorhome dealership.
This role focuses on vehicle systems, delivery preparation, and customer technical support — ideal for someone who enjoys understanding how complex vehicles work and helping owners get the most from them.

About Mountain Luxe RV

Mountain Luxe RV is a boutique dealership specializing exclusively in Grech RV premium Class B motorhomes. We focus on craftsmanship, ownership experience, and long-term relationships—not high-volume, transactional sales.

Our showroom environment reflects the luxury products we represent. Every team member contributes to delivering a thoughtful, high-touch experience for our clients before and long after the purchase.

The Role

We are seeking an RV Delivery & Customer Support Specialist to serve as a key operational and technical resource within the dealership.

This role blends vehicle preparation, light service work, customer support, and delivery orientation. The ideal candidate enjoys working hands-on with vehicles, learning complex systems, and helping customers feel confident using their motorhome.

This is a hands-on position in a boutique dealership environment, where team members take pride in the presentation of the vehicles, the showroom, and the ownership experience we deliver.

As product knowledge and experience grow, this role may also expand into customer demonstrations and sales support for candidates who enjoy working directly with clients.

Key Responsibilities

Vehicle Preparation & Service Support

• Perform pre-delivery inspections when new or used units arrive
• Conduct systems checks and basic diagnostics on RV systems
• Assist with maintenance, repairs, and warranty-related items
• Document service work and assist with warranty claims
• Coordinate parts orders and vendor service when needed
• Drive vans to trusted vendors for service, inspections, and specialty work
• Assist with installations such as ceramic coating, accessories, or aftermarket upgrades

Customer Support

• Serve as a technical point of contact for owners after delivery
• Help troubleshoot basic operational questions and coordinate service when needed
• Assist customers with understanding and operating onboard systems
• Help ensure owners feel confident and supported throughout their ownership experience

Deliveries & Customer Orientations

• Prepare and detail vans prior to delivery
• Conduct comprehensive delivery orientations (typically 3–4 hours)
• Teach customers how to operate electrical, plumbing, and vehicle systems
• Ensure customers leave comfortable and confident using their motorhome

Showroom & Inventory Management

• Maintain a pristine showroom environment consistent with a luxury brand
• Inspect incoming inventory and perform routine systems checks
• Detail inventory when necessary to maintain presentation standards
• Inspect trade-ins and used units prior to resale preparation

Sales Support

• Assist sales staff during busy periods, private appointments, and RV shows
• Help demonstrate vehicle systems when buyers want deeper technical explanations
• Support inventory intake, photography, and marketing preparation
• Assist with operational and administrative tasks as needed

Compensation

Base Salary: $46,000 – $52,000 depending on experience

Additional bonus opportunities tied to vehicle deliveries, technical installations, and dealership performance.

Benefits

• Paid time off (PTO) and paid holidays
• Medical, dental, and vision plans
• Paid training and licensing support
• Consistent Tuesday–Saturday schedule
• Exposure to premium luxury vehicles and clientele

Requirements

• Strong mechanical aptitude or technical interest in vehicle systems
• Experience with RVs, van conversions, marine systems, or automotive service is a plus
• RV industry certifications such as RVTI (RV Technical Institute), RVIA training, or equivalent experience are preferred, or interest in obtaining within 6 months
• Experience with RV electrical, lithium battery systems, plumbing, or solar systems is a plus
• Valid driver’s license with a clean driving record
• Comfortable driving large vehicles (Sprinter vans)
• Ability to perform light physical tasks related to vehicle preparation and inspection
• Strong attention to detail and pride in presentation
• Professional demeanor aligned with a luxury brand
• Reliable, proactive, and comfortable working in a small team environment

This Role Is Not a Fit If…

• You are looking for a commission-only sales role
• You prefer only desk-based work rather than a combination of desk-based work and hands-on responsibilities
• You are unwilling to assist with vehicle preparation, inspections, or showroom upkeep
• You prefer narrowly defined responsibilities rather than contributing across a small team
• You are not interested in learning the technical systems that power modern RVs